Renewal, Cancellation and Refund Policies


We will charge or debit your payment method at the beginning of your subscription. When we renew your Membership subscription, we will use the payment method currently associated with your account. If your credit or debit account has been closed or your payment method is otherwise invalid, your subscription may not renew and your membership will revert to a basic membership. In certain cases, such as an expired card, our payment processor will contact the card issuing bank for updated information to allow the purchase to go through. You can view your payment method at any time by logging in to, clicking the down arrow next to your username, and selecting "Settings". Click the "Membership" tab, then "Edit Membership" to view and edit your account details.

Until you cancel, billing will continue according to the cycle stated at the time of your purchase. You will be notified in advance of each renewal.

The Cancellation and Refund Policy for Premium Memberships explained below also applies to Charter Memberships.


Cancelling an Automatically Renewing Subscription Purchased with a Credit or Debit Card

If you have purchased an automatically renewing Membership on and would like to stop the subscription from automatically renewing, you can do so at any time by logging in to, editing the membership settings under the "Settings" tab.

If you wish to cancel your subscription and receive a refund, you must email us with the request within thirty (30) days of your subscription or in the case of a renewal, no more than thirty (30) days after your renewal date. The refund will be processed online within seven (7) - ten (10) working days. We will terminate your Paid Membership at the time of refund and your account will revert to Basic Membership.

IMPORTANT NOTE: Subscription Fees for Membership purchased on our website will not be refunded if the membership has been cancelled due to a violation of our Terms of Use Agreement.



We reserve the right to revise the terms of these policies. Any changes made will be applicable to all memberships created or renewed after the date the modification was ruled out.